Privacy Policy

Thank you for visiting the House of MIT website. At House of MIT, we prioritize your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy details how we collect, use, disclose, and protect your information. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information when you place an order, sign up for our newsletter, or create an account. This may include details such as:

• Name
• Email address
• Phone number
• Shipping address
• Payment information
• Non-Personal Information

We also collect non-identifiable information to enhance your experience and improve our website. This may include:

• IP address
• Browser type
• Referring/exit pages
• Timestamps

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer service and support
• Send promotional updates, including news about new products and exclusive offers
• Enhance our website and user experience
• Conduct data analysis for business insights

3. How We Share Your Information

We do not sell, trade, or transfer your personal information to outside parties, except as follows:

• Service Providers

​     We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, and serving you.

• Legal Requirements

​    We may disclose your information if required to do so by law or in response to valid requests from government authorities.

4. Security of Your Information

We implement industry-standard security measures to protect your personal information. However, no method of electronic storage or internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Cookies are small files that help us remember information about your visit. You may disable cookies in your browser settings, but doing so may limit certain features of our website.

6. Third-Party Links

Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

7. Children's Privacy

House of MIT does not target or knowingly collect information from children under 13. If we become aware of data collected from a child under 13, we will promptly delete it from our records.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access, update, or delete your information
• Object to or restrict data processing
• Withdraw consent when processing is based on consent
• To exercise any of these rights, please contact us using the details provided below.

9. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the effective date will be adjusted accordingly. We encourage you to review this policy regularly.

Shipping Policy

At House of Mit, we strive to ensure your orders reach you promptly and securely. Below are the details of our shipping process and terms:

1. Processing Time

Orders are processed within 1-3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Charges

Shipping charges are calculated based on the product weight, dimensions, and destination at the time of checkout.

Free shipping may be available for specific orders or promotions, as mentioned on the website.

3. Delivery Time

Standard delivery time is typically 5-7 business days within India.

International shipping times may vary depending on the destination.

4. Shipping Partners

We partner with reliable courier services to ensure safe and timely delivery.

5. Tracking Information

Once your order is shipped, we will provide you with a tracking number to monitor the shipment status.

6. Shipping Restrictions

We currently ship to most locations within India and select international destinations. If your location is not serviceable, you will be notified at checkout.

7. Undelivered Packages

If a package is undelivered due to incorrect address details provided by the customer, additional charges may apply for reshipping.

Return Policy

Your satisfaction is our priority. If you are not happy with your purchase, we offer an easy return process:

1. Eligibility for Returns

Returns are accepted within 7 days of delivery.

The item must be unused, in its original condition, and in the original packaging with all tags intact.

Certain items, such as jewelry, intimate wear, and customized products, are non-returnable for hygiene and personalization reasons.

2. Return Process

To initiate a return, contact us at [email/contact form details] with your order details.

Once your return request is approved, we will provide you with instructions for shipping the item back to us.

3. Return Shipping Costs

Customers are responsible for return shipping charges unless the product is defective or incorrect.

For defective or incorrect items, we will reimburse reasonable return shipping costs.

4. Inspection and Approval

Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.

If approved, we will process your refund or replacement as requested.

Refund Policy

We aim to process refunds swiftly and hassle-free:

1. Refund Methods

Refunds will be issued to the original payment method used for the purchase.

For COD (Cash on Delivery) orders, refunds will be processed through bank transfer or store credit.

2. Refund Timeline

Once the return is approved, refunds will be processed within 7-10 business days.

Processing times may vary based on the payment provider or bank policies.

3. Non-Refundable Scenarios

Shipping charges, COD fees, and gift-wrapping charges are non-refundable.

Items not meeting the return criteria (used, damaged, or missing tags) will not be eligible for refunds.

4. Cancelled Orders

Orders cancelled before shipping will be refunded in full.

If the order has already been shipped, the return process must be followed.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us immediately at [email/contact form details] for resolution. Refunds or replacements will be provided at no additional cost.

Order Cancellation Policy

1. Cancellation Period

Customers may cancel their orders within 3 days (72 hours) from the time the order is placed.

2. Cancellation Procedure

To cancel an order within the specified period, customers should:

• Log in to their account on the House of Mit website.
• Navigate to the 'My Orders' section.
• Select the order they wish to cancel.

Alternatively, customers can contact our Customer Support team via email at customergrievances.hom@gmail.com.com or call us at +91-8114648769 to request a cancellation.

3. Conditions for Cancellation

Orders can only be canceled if they have not yet been dispatched.

Once an order has been dispatched, it cannot be canceled through the website. In such cases, customers should contact Customer Support for assistance.

4. Refund Process

Upon successful cancellation of an order:

• For prepaid orders, the refund process will be initiated within 24 hours of confirmation of cancellation.
• The refunded amount will be credited to the original payment method used during the purchase.
• Depending on the payment provider, refunds may take up to 7-10 business days to reflect in the customer's account.

5. Exceptions

Certain products may be exempt from cancellation due to their nature. These include:

• Personalized or customized items.
• Perishable goods.
• Items marked as non-returnable or non-cancellable in the product description.

For such products, cancellations may not be possible once the order is confirmed.

6. Contact Information

For any queries or assistance regarding order cancellations, customers can reach out to our Customer Support team:

Email: customergrievances.hom@gmail.com

Phone: +91-8114648769

7. Amendments to the Policy

House of Mit reserves the right to amend or modify this Order Cancellation Policy at any time without prior notice.

Customers are advised to review the policy periodically for any updates.

This policy is designed to provide clarity and ensure a smooth shopping experience for our valued customers.